Terms & Conditions

Welcome to Lissa Holidays. By accessing and using our website, booking services like Hotel Booking, Villa’s Booking, Honeymoon Packages or participating in our adventure experiences, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.

1. Bookings and Reservations

1.1. All bookings for accommodations and Lissa Holidays activities are subject to availability.
1.2. A confirmation email will send you the best available details.
1.3. Changes or cancellations must be made after contacting us by email at info@lissaholidays.com.

2. Payment Terms

2.1. All payments must be made after the confirmation of your booking.
2.2. We accept payments via secure online gateways or approved methods listed on our website.
2.3. Any additional charges (e.g., special requests or upgrades) will be communicated and charged separately.

3. Accommodations

3.1. Check-in and check-out times will be provided with your booking confirmation.
3.2. Guests are responsible for any damage caused to the property during their stay.
3.3. Special requests (e.g., room preferences) are subject to availability and may incur additional charges.

4. Cancellation and Refund Policy

4.1. Cancellations made at least [X days] before the scheduled date will be eligible for a full refund.
4.2. Cancellations made within [X days] of the scheduled date may incur a cancellation fee.
4.3. No refunds will be provided for no-shows or unused portions of booked services.

6. Activities and Liability

6.1. Guests participate in Lissa Holidays activities at their own risk.
6.2. While we prioritize safety, we are not responsible for injuries, losses, or damages incurred during safari experiences.
6.3. Guests must adhere to all safety instructions provided by our guides and staff.

7. Use of the Website

7.1. Content on our website, including images and text, is protected by copyright and may not be reproduced without permission.
7.2. Unauthorized use of our website or systems is strictly prohibited.
7.3. We are not liable for any technical issues or interruptions affecting website access.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy. Please review it to understand how your data is collected, used, and protected.

9. Governing Law

These terms and conditions are governed by the laws of Kenya. Any disputes will be resolved in accordance with the applicable jurisdiction.

10. Contact Us

If you have any questions or concerns about these terms and conditions, please reach out to us:

• Email: [info@lissaholidays.com]
• Phone: [+254 116206619]